Non-emergency police and fire calls about incidents inside City of Spokane limits are scheduled to move from Crime Check to 311 on Tuesday, Oct. 27, 2026. The City and Spokane Regional Emergency Communications give the same start date. [1][2]
Until then, the City says to keep using Crime Check at 509-456-2233 through Oct. 26. Its examples of non-emergency reports include suspicious activity and crimes no longer in progress. Emergencies needing immediate police, fire or medical help still go to 911. [1]
The incident’s location matters
The switch does not cover all of Spokane County. SREC says Spokane Valley, Liberty Lake, Cheney and the other cities and towns it lists will continue using Crime Check, as will unincorporated Spokane County. The location of the incident determines which service to use. [2]
Keep these numbers handy:
- City of Spokane incidents, through Oct. 26: Crime Check, 509-456-2233. [1]
- City of Spokane incidents, starting Oct. 27: 311 for non-emergency police and fire reports. [2]
- Incidents elsewhere in Spokane County: Crime Check remains 509-456-2233. [2]
- Emergencies: 911. [1][2]
Other City services still use 311
Spokane’s 311 office also handles utility-billing questions, garbage-service requests, pothole reports and code or parking complaints. For people calling from outside city limits who need City of Spokane customer service, the City lists 509-755-2489. [3]