Spokane residents now have a different number to use for many non-emergency public-safety calls. The city said in a news release published October 27, 2026, that its non-emergency call system is now live through Spokane 311 for incidents within Spokane city limits.[1]
That means calls that used to go through Crime Check for city incidents should now go to 311 instead, according to the city.[1] The release lists examples including suspicious activity, a crime that is no longer in progress, and other situations that do not need an immediate emergency response.[1]
The change does not apply to emergencies. The city said callers should still use 911 for police, fire, or medical emergencies that need an immediate response.[1]
The city also said Spokane 311 continues to handle other city-service questions and requests, including utility billing, pothole reports, outreach services, and Parks and Recreation programs.[1] If the three-digit 311 short dial does not connect, the city says callers can use 509-755-CITY (2489) to reach Spokane 311.[1]
For residents, the practical update is simple: inside Spokane city limits, non-emergency police and fire matters now start with 311 rather than Crime Check.[1]