When a pothole appears on a City of Spokane street, residents can report it online, through the MySpokane 311 app or by phone. Street Maintenance crews also look for potholes themselves, so public reports and the city's own inspections both help identify locations that need attention. [1][2]
To report online, follow the pothole service-request link in the city's reporting guide. Choose “Request This Service,” enter the location, describe the severity and add a photo if you have one. The guide lists contact information as the last step. Have those details ready before beginning. [1]
In the MySpokane 311 app, choose the request option, then popular service requests and pothole complaint. Select the service, enter the location and details, add contact information, and review the report before submitting it. The city lists a photograph as optional here, too. [1]
To report by phone, call 311 from inside city limits or 509-755-2489 from outside them. Customer-service staff ask for the pothole's location and size. These are the City of Spokane's reporting channels, so the location you provide matters when identifying the street involved. [1][2]
311 is the city's central customer-service entry point. Its representatives take street-hazard reports so Streets staff can concentrate on dispatching repair crews. The city also describes 311 as a place to seek help finding the right department when a resident does not know where to start. [3]
Repair order depends on the problem's size and location. The city's reporting guide says crews prioritize the largest potholes on the busiest streets. [1]
The maintenance page explains why potholes recur: moisture gets into pavement cracks and freezes, expanding as it turns to ice. When it thaws, the remaining gaps and passing traffic can contribute to pavement failure. The city also uses crack sealing to keep moisture from entering pavement and help prevent potholes from forming. These treatments are part of the Street Department's broader maintenance work on arterial and residential streets. [2]